Terms & Conditions



Terms & Conditions

Shipping and Delivery Information

Estimated Processing Times

Orders are processed Monday - Friday from 9:00am - 5:00pm (Pacific Time).
Most orders take 3-5 business days for processing, in addition to shipping time.

Free engraving is limited to our discretion on certain products and customer requests.

Shipping Methods and Estimated Arrival Dates

We ship UPS Ground. Shipping charges are determined by weight and shipping destination. In most cases, packages take no more than 4 days to arrive. If you need your order sent to you sooner we can ship Over Night or 2-Day Air. We ship US Priority Mail for residents who live in Hawaii. Typical shipping times for destinations located in the Eastern US are 4 days and 1-2 days shipping for Western States.

Will Call and Order Pick-Up at the San Diego Showroom

If you live in the San Diego Area, we offer a will call order pick-up option. Once your order is complete you are welcome to pick up your order at our local showroom between 9:00am-5:00pm Monday – Friday.  

The Gold Medallion Awards Showroom is location at:

7529 Convoy Court

San Diego, CA 92111

Policies and Frequently Asked Questions

What if I can't find the product I'm looking for?

If you are unable to find the product you are looking for, please feel free to call our customer service department at 1-888-279-4970. You can speak directly to our customer service department without any voicemail prompts, so you always get a real, live, friendly person answering the phone. While our site does contain unique in-stock items, many stock items and special order products have not been added to our site at this time. If we do not offer the item, we will help you find it.  

What are my payment options?

We accept Visa, MasterCard and American Express.

Can I cancel or change an order once it's been placed?

Once an order has been placed we cannot guarantee our ability to make changes or cancellations to an order. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred, will be the responsibility of the customer.

How can I submit my engraving information?

The best and most accurate way to submit your engraving would be via e-mail to Sales@gmawards.com or on our website at www.gmawards.com and www.trophyandplaques.com.

What is the best format for submitting my logo for engraving information?

The best format is Digital Files. The following formats will get you the best results: EPS, JPEG, and TIFF files.

Hours of Operation

Monday – Friday 9:00am - 5:00pm (Pacific Time)

Business Address

Gold Medallion Awards
7529 Convoy Court
San Diego, CA 92111

Phone

Toll Free          1-888-279-4970
Local               858-279-4970
Fax                  858-278-6220

Email:             Sales@gmawards.com

Website:         www.gmawards.com and www.trophyandplaques.com

Returns and Cancellations

Cancellation Policy and Order Modifications

Once an order has been placed we cannot guarantee our ability to make changes or cancellations to an order. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred, will be the responsibility of the customer.

Return Policy

At Gold Medallion Awards, we offer our customers a 100% satisfaction guarantee. A majority of our products are customized such as engraved medals, acrylics, crystal, glass and plaques, and cannot be returned. However, should you find an issue with your order; we will work with you to find a resolution. Please contact us for a replacement within fifteen (15) days if the item you receive is broken or damaged in anyway, or if we have made an error in fulfilling your order.

Privacy Policy

Order Information
We request your information on our order form. Here you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date.) This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you. Gold Medallion Awards is committed to respecting the privacy rights of our customers and all visitors to our web site. In using this website you are deemed to have read and agreed to the Privacy Policy. This Privacy Policy applies to all transactions placed and business communication with Gold Medallion Awards.


Security and Information Accuracy 
This website takes every precaution to protect our customers' information. When customers submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as credit card number, that information is encrypted and is protected with the best encryption software in the industry. We put in place reasonable procedures to ensure the accuracy of our records and your personal information.  We will replenish, rectify or erase any incomplete, inaccurate or outdated personal data as quickly as possible when it is brought to our attention. If you have any questions about the accuracy of your personal information, please contact us 1-888-279-4970.  

Customer Privacy Policy
Gold Medallion Awards does not sell or exchange names or any other information about our online customers with any third parties or any of our Affiliates.  All data submitted on this site is retained for the sole use of GM Awards for improving our customer service.  Information such as credit card numbers, addresses, phone numbers and email address are stored for the purposes of identifying customer accounts in the event that customer service actions need to be performed.  This information is stored in a secure location, free of outside access.