Policies and FAQ



Policies and FAQ

What if I can't find the product I'm looking for?

If you are unable to find the product you are looking for, please feel free to call our customer service department at 1-888-279-4970. You can speak directly to our customer service department without any voicemail prompts, so you always get a real, live, friendly person answering the phone. While our site does contain unique in-stock items, many stock items and special order products have not been added to our site at this time. If we do not offer the item, we will help you find it.  

How long does it take to receive an order placed on the website?

Orders are processed Monday - Friday from 9:00am - 5:00pm (Pacific Time).
Most orders take 3-5 business days for processing, in addition to shipping time.

How will my order be shipped and when will it arrive?

We ship UPS Ground. Shipping charges are determined by weight and shipping destination.
In most cases, packages take no more than 4 days to arrive. If you need your order sent to you sooner we can ship Over Night or 2-Day Air. We ship US Priority Mail for residents who live in Hawaii. Typical shipping times for destinations located in the Eastern US are 4 days and 1-2 days shipping for Western States.

What if I want to pick up the order at the showroom?

If you live in the San Diego Area, we offer a will call order pick-up option. Once your order is complete you are welcome to pick up your order at our local showroom between 9:00am-5:00pm Monday – Friday.  

The Gold Medallion Awards Showroom is location at:

7529 Convoy Court

San Diego, CA 92111.

What are my payment options?

We accept Visa, MasterCard and American Express.

Can I cancel or change an order once it's been placed?

Once an order has been placed we cannot guarantee our ability to make changes or cancellations to an order. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred, will be the responsibility of the customer.

How can I submit my engraving information?

The best and most accurate way to submit your engraving would be via e-mail to Sales@gmawards.com or on our website at www.gmawards.com and www.trophyandplaques.com.

What is the best format for submitting my logo for engraving information?

The best format is Digital Files. The following formats will get you the best results: EPS, JPEG, and TIFF files.